Merchant Support & Atelier
How can we assist your store?
Have a question about our zero-permission architecture, need assistance with your Liquid templates, or want to suggest a new font? We read and reply to every message personally.
Direct Atelier Email
You will receive a response directly from the founder — no automated chatbots or tiered call center scripts.
Check Our FAQ First
Looking for quick answers regarding how the Liquid copy-paste installation works, multi-language support, or our 30-day refund guarantee? Most common technical and billing questions are answered in our comprehensive FAQ on the homepage.
Response Time & Availability
We operate on Central European Time (CET). Emails received during business days (Monday through Friday) are typically answered within 24 hours. Urgent template formatting inquiries receive prioritized attention.
Merchant Security Assurance
Never Send Passwords or API KeysBecause Mailcraft never connects to your store backend, we will never request your Shopify passwords, staff collaborator codes, or private API tokens.
Safe Template InspectionIf you need guidance on custom CSS tweaks or specific Liquid filters, you can safely paste your template snippet directly in your email.